We accept returns and exchanges within 10 days of delivery. Items must be in their original condition and packaging. Please note that sale and clearance items are final sale. To initiate a return or exchange, contact our customer support team with your order number.

Standard shipping typically takes 5–10 business days depending on your location. Expedited shipping options are available at checkout. You will receive a tracking number via email once your order has shipped.

Yes, we ship internationally. Shipping options and costs will be provided at checkout based on your location. Please note that international customers are responsible for any customs fees or import duties that may apply.

Once your order has shipped, a tracking link will be emailed to you. You can also track your order anytime by logging into your account and selecting the “My Orders” section.

We sincerely apologize for the inconvenience. Please contact our customer service team within 10 days of receiving your order. Provide your order number and clear photos of the issue, and we will promptly resolve the matter with a replacement or refund.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. You can reach us via email at Upperhomegoods@aol.com or through the contact form on our website. We aim to respond within 24–48 hours.