Returns Policy

At UpperHomeGoods, customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we want to make the return process as smooth as possible. Please review our returns policy below:

Return Window

We offer a 10 day return window from the date of delivery for most items. Returns must be initiated within 10 days of receiving your order. Unfortunately, returns requested after this period will not be accepted. Please ensure you inspect your items promptly upon arrival to ensure you are satisfied with your purchase.

Damaged or Defective Items 

If an item arrives damaged or defective due to shipping, please notify us immediately within 3 days of receiving your order. To initiate a return or exchange for damaged items, please follow these steps:
1. Take clear photos of the damaged item(s).
2. Contact our customer service team at upperhomegoods@aol.com with your order number and photos of the damage.
3. Once we receive your photos and information, we will review the issue and process an exchange or refund.

Couch Return Policy
At UpperHomeGoods, we take great pride in the quality of our products, including our couches. Due to the size and nature of these items - couches, loveseats and sectionals are not refundable unless they are damaged during transit or found to have a manufacturer defect.
If your couch arrives damaged, please contact us within 3 days of receiving your delivery. To ensure prompt resolution, we kindly ask that you provide clear photographs of the damage and retain the item in its original packaging. This helps us assess the issue and process an exchange or refund as quickly as possible.

Please note that couches cannot be returned due to customer wear and tear, or if the item has been used or altered in any way. We understand that making such a significant purchase is an important decision, so we encourage you to carefully inspect your couch upon delivery to ensure its condition meets your expectations.

Returns Process 

To begin the return process, please contact our customer service team at upperhomegoods@aol.com within the 10 day return window. We will provide you with the necessary instructions for returning your item. Please note that items must be returned in their original condition, unused, and in the original packaging to be eligible for a refund or exchange.
Non-Returnable Items Certain items are non-returnable, including but not limited to:
● Clearance or sale items
● Gift cards
● Personalized or custom-made products

Refunds & Exchanges

Once we receive and inspect your return, we'll notify you regarding the status of your refund or exchange. If your return is approved, we'll promptly apply a credit to your original payment method or process an exchange, depending on your preference. Please allow 5-10 business days for the refund to appear in your account.

Return Shipping 

Customers are responsible for return shipping costs unless the item is defective or damaged during transit. We recommend using a trackable shipping service for all returns to ensure your items are safely returned to us.